Our New Digital Experience is Coming Soon
Online Banking and Mobile Banking Upgrade coming January 24, 2023
As of January 24, Connected Credit Union has moved to a new mobile banking platform.
Watch our online tutorials for help with the transition
FAQs to help guide you through the upgrade process
DEFINITIONS
Online Banking – banking accessed through our website: connectedcreditunion.org
Mobile Banking – banking accessed by smart phones or mobile devices like iPads through the Connected CU Mobile Banking app
Digital Banking – combination of both Online Banking and Mobile Banking together as one experience
Why are you upgrading Online Banking and Mobile Banking?
We’re committed to providing technology to help our members better manage their finances. This upgrade will modernize your Digital Banking experience. Switching between devices will be seamless and provide you with a much better interface that is faster, simpler, and easier to use.
When will the upgrade take place?
On January 24, the current Online Banking and Mobile Banking platforms will roll into the same, seamless Digital Banking Experience— with all the features you would expect to have in both!
Note: If you bookmarked our old site, remember to delete the old bookmark and add a new one.
Will I have to enroll in the new Digital Banking platform?
Yes, after the upgrade on January 24, it will be necessary for you to re-enroll. You can enroll either from our website at connectedcreditunion.org, or by downloading the new Mobile Banking app.
Note: Your current mobile app will not function after the upgrade.
Can I use my current username and password when I re-enroll in the new platform?
When you re-enroll, you can reuse the same username and password that you were using before (unless someone else is already using that username). Usernames and passwords will not be converted so it will be a matter of the username and password meeting the new criteria and not being used by anyone else.
What will I need to re-enroll in the new platform?
- Social Security Number (SSN)
- Phone number on file
- Account Number. Your account number appears on your statements.
- Access to the email address we have on file
Where do I find my account/member number for the re-enrollment process?
Your number is located at the top of your statements.
Will I need a separate username and password for each account I am on?
Any different accounts you had linked on the old system will carry over. To link additional accounts after enrolling in the new platform, use the new, secure “Start a New Conversation” message center feature, stating you want account XXXXXXX linked.
Will primary and joint account owners need to share login credentials to access accounts?
Yes, if you are a joint owner, you will continue to share the primary owner’s credentials.
Will the Mobile Banking app change?
Yes, it will be necessary for you to download the latest version of the Connected CU mobile app. The current version will no longer function on or after January 24. Please download the latest version of the mobile app to your phone or mobile device from the App Store® or GooglePlay.™
Can I re-enroll using just the new Mobile Banking app?
Yes, one of the great new features is the ability to enroll using Mobile Banking. It is no longer necessary to enroll in Online Banking first. The enrollment process is the same on a mobile device as it is on a laptop or desktop. Your new username and password will be the same for both.
Will I still be able to access my eStatements in Online Banking?
If you are currently enrolled in eStatements, 18 months’ worth of statements are expected to carry over to the new platform.
Will my Online Banking/Mobile Banking transaction history carry over?
One hundred twenty (120) days' worth of transaction history is expected to carry over.
Will Bill Pay change?
If you currently use Bill Pay and are the primary account holder, all account information will carry over. We plan for a seamless transition.
The new online and mobile banking system upgrade will require that you make changes to your QuickBooks, Quicken or Mint software. Please take action to ensure a smooth transition.
FIRST ACTION DATE: Monday, January 23, 2023
A data file backup and a final transaction download should be completed by this date. Please make sure to complete the final download before this date since transaction history will not be available after the upgrade.
SECOND ACTION DATE: Tuesday, January 24, 2023 This is the action date for the remaining steps on the conversion instructions. You will complete the deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.
Intuit aggregation services may be interrupted for three to five business days. Users are encouraged to download a QBO file during this outage. The following services may not work during the outage:
- Quicken Win/Mac Express Web Connect
- QuickBooks Online Express Web Connect
- Mint
Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register. If you have any questions, please contact us at 207.623.3857.
Visit this page for the most up-to-date information regarding these exciting changes.
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